Shipping policy
Shipping Costs and Associated Delivery Times* Based on the Destination Country
ANDORRA
Delivery Methods:
- Colissimo: Home delivery with signature - 3 to 5 business days at €5.90, free from €200
- Colissimo: Pickup Point Delivery - 3 to 5 business days at €4.90, free from €200
- UPS: Express delivery - 24h (business days) for any order placed before 11 a.m. at €9.90
BELGIUM
Delivery Methods:
- Colissimo: Home delivery with signature - 3 to 5 business days at €5.90, free from €200
- Colissimo: Pickup Point Delivery - 3 to 5 business days at €4.90, free from €200
- UPS: Express delivery - 24h (business days) for any order placed before 11 a.m. at €14.90
CANADA
Delivery Method:
- UPS: Home delivery - 5 to 7 days at €24.90, free from €300
FRANCE
Delivery Methods:
- Colissimo: Home delivery with signature - 3 to 5 business days at €5.90, free from €200
- Colissimo: Pickup Point Delivery - 3 to 5 business days at €4.90, free from €200
- UPS: Express delivery - 24h (business days) for any order placed before 11 a.m. at €9.90
GUADELOUPE
Delivery Method:
- UPS: Home delivery - 7 to 10 days at €17.90, free from €300
ITALY
Delivery Services:
- Colissimo – Home delivery in 3 to 5 business days: €10.90, free from €200
- UPS – UPS Pickup Point Delivery in 3 to 5 business days: €9.90, free from €200
- UPS Express – Express delivery in 24/48 hours: €15.00
LA RÉUNION
Delivery Method:
- UPS: Home delivery - 7 to 10 days at €17.90, free from €300
LUXEMBOURG
Delivery Methods:
- Colissimo: Home delivery with signature - 3 to 5 business days at €5.90, free from €200
- Colissimo: Pickup Point Delivery - 3 to 5 business days at €4.90, free from €200
- UPS: Express delivery - 24h (business days) for any order placed before 11 a.m. at €14.90
SWITZERLAND
Delivery Method:
- UPS: Home delivery - 3 to 5 days at €11.90, free from €200
Our 3 Key Factors for Effective Delivery:
- Speed: The average delivery time is 48h after order placement.
- Quality of shipments: Maison Close pays special attention to order processing and delivery quality.
- Security: All orders have a tracking number and require a signature upon delivery.
By choosing Colissimo, Maison Close partners with a responsible delivery service, the leading voluntary carbon offset player in Europe, committed to reducing its ecological footprint through three objectives: measuring, reducing CO2 emissions by optimizing deliveries, and offsetting residual emissions by supporting projects in France and around the world. Maison Close is thus committed to more environmentally friendly practices and contributes to more responsible consumption.
Our Customer Service is Here for You:
If you have any questions about your order tracking, you can contact our customer service by email at: satisfaction@maison-close.com, via our contact form or by phone at +33 (0)4 96 16 06 45, Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.
Please note that orders are not processed on weekends or public holidays. If you place an order on Friday, it will be prepared and shipped the following Monday.
* Delivery times are given as an indication only.