Privacy policy

This Privacy Policy aims to inform and present to the various users of the website maison-close.com (hereinafter referred to as "the Website") how Maison Close processes personal data collected as the data controller.

The complete contact details of Maison Close are available in the legal notices.

DESCRIPTION OF PROCESSING CARRIED OUT AS PART OF THE USE OF THE WEBSITE

As part of the operation of the Website, Maison Close may collect and process your personal data as the data controller, under the conditions detailed below:

Account Creation

Data Collected: Title, first name, last name, date of birth, email address, phone number, password, newsletter subscription preferences, loyalty points, delivery and billing addresses, wish lists, referrals.

Purposes: Managing registration and customer accounts.

Legal Basis: Performance of the contract (general terms and conditions).

Retention Period: Data is stored as long as the account is active and up until the user deletes their account or after 2 years of inactivity. If inactive for over 2 years, Maison Close will notify the user of the upcoming account deletion, allowing 90 days to respond.

The mandatory or optional nature of the data is specified at the time of collection. Certain mandatory personal data is required for Maison Close to fulfill the above purposes. Without this data, account creation is not possible.

Order Processing

Data Collected: Ordered products, first and last name, delivery and billing addresses, phone number, delivery method, order history, payment history, exchanges, correspondence regarding orders and product delivery, after-sales service, and complaints.

Purposes: Fulfilling obligations related to orders, deliveries, invoicing, warranties, and after-sales service.

Legal Basis: Performance of the contract (general terms and conditions) and legal obligations related to invoicing, accounting, archiving of contracts over €120, and enforcement of legal warranties.

Retention Period:

Active database: Data is stored for the duration of contract execution (product delivery). If an account is created, data is retained as per the account retention period.
Archived database: Data may be archived for up to 10 years from the order date.

Contact Form

Data Collected: First name, last name, email address, phone number, order number, message content.

Purposes: Responding to messages sent via the contact form and maintaining a contact database.

Legal Basis: Maison Close's legitimate interest in its commercial prospecting activities.

Retention Period: 3 years from the last contact or until objection.

Newsletter Subscription

Data Collected: Email address.

Purposes: Sending news updates and promotional offers related to Maison Close.

Legal Basis: Legitimate interest of Maison Close in commercial prospecting for customers; consent for non-customers.

Retention Period: 3 years from the last contact or until objection or consent withdrawal.

The mandatory or optional nature of the data is specified at the time of collection. Without this data, receiving newsletters is not possible.

Retailers

Data Collected: First name, last name, email address, phone number, company name, website, country, message.

Purposes: Responding to messages sent via the contact form and maintaining a contact database.

Legal Basis: Maison Close's legitimate interest in its commercial prospecting activities.

Retention Period: 3 years from the last contact or until objection.

The mandatory or optional nature of the data is specified at the time of collection. Without this data, using the contact form is not possible.

Cookies and Trackers

Data processing does not involve automated decision-making.

DATA CONTROLLER AND RECIPIENTS OF PERSONAL DATA

Data Controller: The data controller is Maison Close, whose full contact details are available below and in the legal notices.

Recipients: In compliance with the above purposes, your personal data may be disclosed to:

Maison Close staff for managing accounts, website functionalities, commercial management, contract monitoring, and service execution;
Maison Close’s technical providers (hosting, IT service providers, marketing providers, call centers, logistics providers, review services, etc.), acting as data processors, as well as carriers, banking institutions, payment service providers, or legal advisors if necessary.

YOUR RIGHTS OVER YOUR PERSONAL DATA

You have the following rights regarding your personal data at any time:

Right of access: Obtain confirmation of the processing of your personal data and relevant information regarding such processing, as detailed in this privacy policy.
Right of rectification: Request correction of inaccurate or incomplete personal data.
Right to erasure (“right to be forgotten”): Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected or in case of objection to its processing.

This right is not applicable in cases specified under Article 17.3 of the GDPR. In particular, it is not available while using an active account or if an order is in progress, as the data remains necessary for service provision.

Right to restriction of processing: Request limitation of processing, particularly if data accuracy is contested or data retention is required for legal claims.
Right to data portability: Obtain personal data in a readable format or request its transfer to another data controller.
Right to object: Object at any time, for reasons related to your situation, to processing based on Maison Close’s legitimate interest, unless compelling legitimate grounds justify continued processing.
Right to withdraw consent: Withdraw your consent for data processing based on it. The withdrawal applies only to future processing.
Right to lodge a complaint: Submit a complaint to the French National Commission on Informatics and Liberty (CNIL) if you believe Maison Close has violated your personal data rights.
Right to define directives regarding your personal data after your death.
These rights can be exercised at any time with Maison Close:
- By email at: dpo@maison-close.com
- By postal mail at: Maison Close - 167 Rue Paradis - 13006 Marseille, France.